Booking & Refund Policy
1. Booking Policy
All appointments must be booked in advance. A non-refundable deposit or full prepayment is required to secure your time slot.
Your booking is not confirmed until payment is received and a confirmation email is sent.
Please arrive on time and ready for your service.
If you arrive more than 8 minutes late to your appointment without calling or texting, and I have already reached out by phone or message with no response, your appointment will be automatically cancelled and no refund will be issued.
Travel bookings are priced according to distance, preparation time, and schedule demand. Please confirm your exact address before booking to avoid delays or miscalculations.
2. Refund & Store Policy
All sales, deposits, and services are final and non-refundable.
Because makeup artistry and travel involve reserved time, product preparation, and scheduling, no refunds are issued under any circumstance, including:
Client cancellations
Late arrivals or no-shows
Dissatisfaction after service completion
Any refund, discount, or rescheduling credit is entirely at the artist’s discretion as a professional courtesy, not a guarantee.
If travel has begun or the service is in progress, no refund will be considered.
3. Cancellations & Reschedules
Clients must provide at least a 24 hour’ notice to request a reschedule.
Cancellations made after that window, or failure to appear for your appointment, forfeit all payments made.
Rescheduled appointments are subject to current pricing and availability.
4. Terms & Conditions
By booking with Diva Cosmetics, you acknowledge and agree to all booking, refund, and service terms listed on this page.
Diva Cosmetics reserves the right to refuse or cancel service at any time due to safety, unprofessional behavior, or failure to comply with booking requirements.
Clients are responsible for providing accurate contact and address information. All communications and transactions are recorded for quality assurance and dispute protection.
5. Professional Standard
Diva Cosmetics maintains the highest standards in professionalism, hygiene, and artistry.
Results may vary based on individual skin type, texture, and lighting.
Clients are encouraged to communicate preferences before and during their appointment to ensure satisfaction.